Following a review of the quote and apply journey for our 5 Star Defaqto rated Landlords Insurance, we're delighted to tell you that the Rent Protection and Legal Expenses optional extras are now available.
We've added some additional eligibility questions so that you and your clients are clear on what's required when selecting either of these optional extras. Whilst we made these improvements, we wrote to all policyholders who had opted for one of or both Rent Protection and Legal Expenses as part of their Landlords Insurance policy to ensure they were eligible to claim. More than 99% of the policyholders contacted were eligible for the optional extra(s) they added to their policy. All policyholders who were not eligible have received a full refund.
We really appreciate your patience whilst we made these improvements and hope that any inconvenience caused was minimal. If you've any further queries, please contact our Adviser Support Team on 0345 0615 100. The lines are open 8am to 7pm, Monday to Friday