To help you fight the economic impact of COVID-19 and return to growth, we’re fast-tracking a series of technology investments that are designed to empower you to make data-led decisions, better support your clients, and maximise the opportunities resulting from shifting market trends.
We’ve planned improvements to our home insurance quote journey, will expand our use of chatbot technology and we'll continue to enhance the functionality of our unique Adviser Hub.
This year we’ve already announced our new online FAQs service for advisers.
The enhancements to the home insurance quote journey will deliver a more intuitive and streamlined experience, with additional support embedded throughout to help you explore extra sales opportunities.
Our 2021 investments will build on the enhancements to the speed and accuracy of Quick Quote, following our 2020 partnership with LexisNexis Risk Solutions to automatically integrate property data. Since then, the average price difference between a quick quote and a submitted quote has reduced from £40.47 to £23.31 – a reduction of over 40%!
Rob, our CEO, commented: “We will continue to develop and enhance our technology and lead the way in delivering new innovations to the adviser market. Although 2020 will go down as a year to forget for most, it was also a year when we witnessed the best of people. The adviser community demonstrated huge resilience by pulling together, going above and beyond for customers, and supporting one another.
We want to use technology not just to enable individual advisers to deliver more value for their business and enhance customer support, but to bring people together and create a community from which collectively advisers can grow and learn GI best practice.
We are hoping that by bringing forward our tech investment we can boost advisers’ confidence to continue doing what they do best: delivering true value to their customers.”
To discuss how our technology can help you and your business, request a callback